We are reviewing and expanding this page to explain more fully how Esync Deep Ltd handles personal information across our website and activities. While this work is underway, this interim notice provides information about website enquiries, your privacy rights and how to contact us.

This update does not suspend your rights or our responsibilities under data protection law. Further details concerning service providers, cookies, retention and any international transfers will be included in the updated policy.

Who we are

Esync Deep Ltd is a company registered in England and Wales, company number 16505712.

Our registered office is: 1a The Tad Centre, Ormesby Road, Middlesbrough, England, TS3 7SF.

Esync Deep Ltd is responsible as the data controller for personal information we collect and use to manage enquiries addressed to us.

The applicable UK framework includes the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended, including by the Data (Use and Access) Act 2025.

Information you provide

When you contact us through our website, we receive the information you submit, such as your name, email address, message and any additional details you choose to provide.

Please provide only information relevant to your enquiry. Please do not submit identifiable pupil records, health information or other sensitive personal information through a general enquiry form. Contact us first to discuss appropriate arrangements.

How we use enquiry information

We use enquiry information to understand your request, respond to you and manage related correspondence.
Where our contact form asks for your consent to store and process information for the purpose of contacting you, you may withdraw that consent at any time by contacting us. Withdrawal does not affect processing that was lawful before you withdrew consent.

For correspondence handled on the basis of legitimate interests, our interest is responding to enquiries and managing relevant business relationships, balanced against your rights and reasonable expectations. Where necessary, we may also process information to meet a legal obligation or take steps you request before entering into a contract with you.

Submitting an enquiry does not, by itself, constitute consent to receive unrelated marketing.
 

Access, protection and retention

Personal information must be handled with appropriate security and access limited to those who need it for a legitimate purpose.

Where service providers handle information on our behalf, applicable data protection requirements govern those arrangements. We are reviewing the provider-specific details for inclusion in the expanded policy.

Enquiry information is retained for the time needed to deal with the enquiry and relevant follow-up. Any further retention must be justified by an ongoing purpose, such as a resulting customer relationship, a legal record-keeping requirement or the handling of a dispute.

Cookies and optional website services

Please use the website’s Privacy Settings to review the choices available for optional services.
The website displays a separate consent request for its third-party translation feature. Please review that request before enabling the feature. We are reviewing the detailed disclosures concerning cookies and third-party website services.

Your Rights

Depending on the circumstances and applicable legal conditions, you may have the right to:

• Access your personal information.
   
• Have inaccurate information corrected.
   
• Request deletion or restrict its use.
   
• Object to processing, including an absolute right to object to direct marketing.
   
• Receive and transfer certain information in a portable format.
   
• Withdraw consent where processing relies on consent.
   
• You also have protections concerning qualifying significant decisions made solely through automated processing.

Rights requests are normally free of charge. We will respond without undue delay and ordinarily within one month, subject to any lawful extension or adjustment. We may request proportionate information to verify your identity.

Contact and complaints

You can raise a privacy question, exercise your rights or make a complaint through the contact form at www.esyncdeep.com or by writing to our registered office, marked “Privacy — Esync Deep Ltd”.

We will acknowledge data protection complaints within 30 days, investigate without undue delay, keep you informed and communicate the outcome.

You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint.

We will publish the expanded policy on this page and revise the date above. Publication of an updated notice does not, by itself, amount to your consent to new uses of personal information.

© 2026 Esync Deep Ltd. All rights reserved.